At Thilé & Kin, we are committed to delivering your order safely and efficiently. Below you’ll find information about our shipping process, timelines and important delivery details.

Orders are typically processed within 1-3 business days after the payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, launches, or holidays, processing times may be slightly longer.

Estimated delivery times:

Location	Estimated Delivery Time
Colombo & Suburbs	1-3 Business Days
Western Province	2-4 Business Days
Other Areas in Sri Lanka	3-7 Business Days

Delivery timelines may vary depending on courier operations and location accessibility.

We may offer international shipping to selected countries.

Estimated delivery time vary by destination and courier service.

Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Please contact us before ordering internationally if unsure.

Shipping fees are calculated at checkout based on:

• delivery location
• package weight/size
• selected shipping method

Any free shipping promotions will be clearly stated on the website.

Once your order has been dispatched, tracking details may be shared via email, sms or WhatsApp where available.

While we amino deliver within the estimated timeframe, delays may occur due to :

• weather conditions
• public holidays
• courier disruptions
• remote delivery locaitons
• which order volumes

We appreciate your patience in such situations.

Please ensure your shipping details are accurate when placing an order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provide by the customer.

Additional redelivery charges may apply.

If delivery is attempted and unsuccessful, the courier may,

• reattempt delivery
• contact the recipient
• return the parcel to us

Any reshipping costs may be charged where applicable.

If your parcel arrives visibly damaged:

• inspect before accepting if possible
• take photos immediately
• contact us within 24 hours of delivery

We will review and assist accordingly.

For any shipping related inquiries, please contact us via our Contact Us page.

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